Questions & Answers
These are some of the most common questions we are asked by our patients, and our answers to them.
Appointments
Please phone reception on 01738 622421 to make an appointment. Read more about appointments, including our opening times and what to do when the surgery is closed.
No, you can can see any of the doctors. However, for continuity of care, consider having your consultations with the same doctor.
Reception staff may ask questions so they can direct you to the most appropriate person and to prioritise your query. The reception staff and admin team are bound by the same code of practice as the doctors.
Our opening hours are Monday to Friday between 8am to 1pm AND 2pm to 6pm. We are closed between 1pm and 2pm, except for emergencies.
If you are ill when we are closed and you can't wait until we open, you can call NHS 24 on 111. Your community pharmacy, optician and NHS Inform are also available. Find out more about out-of-hours care.
Yes, however not all appointments are suitable for a telephone consult.
We have community mental health and wellbeing nurses and social prescribers to help with mental health issues, emotional wellbeing, social isolation, loneliness, and much more. Read more about mental health and wellbeing nurses and social prescribers or speak to your doctor or nurse.
Prescriptions & Test Results
If you are on regular medication you may be given a repeat prescription. You can order a repeat in several ways, including online and by email. Read more about repeat prescriptions.
You can get take your prescription to any pharmacy of your choice. You can also have your prescription sent directly to one of the pharmacies in Perth to be made up for collection - you need to notify us if you wish this service to be set up. Find out more on our page about repeat prescriptions.
Blood samples and some other tests are collected from the surgery at lunchtime so the laboratory can analyse/test the same day as they are acquired.
To obtain test results, please call the practice after 11am. This lets us deal with queries and appointments first thing, and gives us time to review results we receive in the morning.
Due to patient confidentiality, this is not possible without the signed permission of the patient. You can make this arrangement with us, but we need written and signed proof of consent stating who has permission to collect these results. This will be kept in the patient's clinical record.
Admin Queries
You don't require a doctor's fit note for any illness lasting seven days or less. Your employer may however require you to complete a Statutory Sick Pay (SSP) form. Read more about taking sick leave on the gov.uk website.
Please complete our online update form to update your address or other contact details. Note that, if you have moved out of the practice boundary area, you will have to register with a new practice. A list of practices are available on Scotland's Service Directory.
Our information for new patients provides details of what you need to do to register with us, and who is eligible.
If you have moved to us from another practice who also uses Practice Services (Vision) as their clinical system, you can unlink your account from them, and relink your account to us. However, you will still need to complete our registration form. Read more about how to register for patient services.